How can I activate an account? Why is the New Order button inactive?

Make the minimum deposit: 

• The required minimum deposit depends on the account type, 

• Visit the Account Types section on our website for detailed information. 

Complete the deposit process: 

If you haven’t made the minimum deposit yet, refer to our article on depositing funds through your Dashboard. 

1. Check account compatibility: 

• Ensure your trading account matches the platform you’re using: MetaTrader 4 accounts cannot connect to the MetaTrader 5 platform and vice versa. 

2. Verify symbols for Zero accounts: 

• For Zero.MT4 and Zero.MT5 accounts, symbols end with the suffix -Z. Ensure you are selecting the correct symbols. 

3. Confirm the correct server: 

• Use the correct server for your account,

• If you don’t remember the server name, please consult this article. 
  
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4. Ensure the correct password: 

• Double-check that your password is accurate. 

• If needed, reset your password by following the steps outlined in this article.